Amazon’s Latest Crackdowns: Do they Include Amazon Review Trolls?
by Anne R. Allen
Amazon periodically cracks down on users who have been abusing their customer review and ranking systems. Most of us are happy when the giant retailer takes steps to combat the abuse. Cheaters take money out of our pockets and give honest authors and reviewers a bad name.
Unfortunately, the company usually does this with a clunky algorithm that throws out many babies with the bathwater. The worst part is there’s no opportunity to appeal to a human. A lot of honest reviewers had all their reviews taken down in a draconian purge in 2016.
And now there’s an equally heavy-handed crackdown going on. This one is aimed at authors who appear to be gaming the system to manipulate rank, especially using boxed sets. I warned about the boxed set scams in July. Sadly, many authors didn’t realize they were agreeing to violate Amazon’s TOS when they…
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